This Wonderful lady was my saving grace today!! I was last in a long line of people trying to reschedule our CANCELED flight. The thought that I would make it to LA on time was fading quickly as I listens to the previous customers getting booked out til 7pm today! Most everyone had already rescheduled for the next available flight BUT ME! I had spoken to customer service on the phone twice since learning of the cancelation and didn't secure my "late flight". Again, I was dead last and walked up to this angel and he asked what time I'd booked for my next flight. I told her I didn't and she had a look in her face that made me lose hope of even flying out today! She started looking and saw a 7pm flight. I explained my situation and said (as did several others before me) that I had a very important meeting at 1:00 I needed to be at. She asked if I was willing to fly into another airport, to which I said yes. She said she could get me into Long Beach by 3:30pm. It wasn't what I'd hoped for, but I said "Book It" please!! Then she picked up the phone and called someone named John. She smiled and clicked away on her computer. I texted Shanda that I wouldn't be making the meeting and to let me know how it went. The lady smiled again and said John booked me on a flight that was already full. She said they were going to PAY another passenger to get bumped so I could get on the next flight to LA! The best part is I would land by 12 noon!!! Thank you Lord!! I almost jumped over the counter and kissed this woman!! Seriously! My new flight had to take me to Charlotte, NC first, then back to LA, but I didn't care if it was to China if it meant I was gonna make it to the meeting with my family! So I'm on the flight as I type to LA and will land in the next 90 mins or so! Thank God for In-flight Internet too! Sorry this post is so long, but I had to Testify to somebody!!!
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